There's a hole in the usage model for Apple watches.
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As of September, these devices have come equipped with technology meant to detect car crashes and alert 911 dispatchers. It is a more sensitive upgrade to software on Apple devices, now several years old, that can detect when a user falls and then dial for help. But the latest innovation appears to send the device into overdrive: It keeps mistaking skiers, and some other fitness enthusiasts, for car-wreck victims.
Lately, emergency call centers in some ski regions have been inundated with inadvertent, automated calls, dozens or more a week. Phone operators often must put other calls, including real emergencies, on hold to clarify whether the latest siren has been prompted by a human at risk or an overzealous device.
“My whole day is managing crash notifications,” said Trina Dummer, interim director of Summit County’s emergency services, which received 185 such calls in the week from Jan. 13 to Jan. 22. (In winters past, the typical call volume on a busy day was roughly half that.) Ms. Dummer said that the onslaught was threatening to desensitize dispatchers and divert limited resources from true emergencies.
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