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February 19, 2010

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One of my friends has been having issues with his cable connection, too. He did two things that got him some really focused customer service:

1. created a video documenting his support issues and posted it on youtube
2. twitter'd the problem with the company's hashtag and link to the video

His issue got resolved pretty quickly - apparently the VP of customer support (or whatever the title is) watched the video.

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