The chocolate chip cookie recipe arrived at my office a few weeks after I left Orlando. I baked a batch a few days later - they were exactly like the ones I had in the board room. Incredible. And then there was the room's Coca Cola machine. Not only did it have a knob to adjust the syrup percentage, but the crystal glasses were already iced. It was my first visit to a Disney theme park - not that I hadn't been given an opportunity.
My twelfth birthday present was tagging along with my father to a training session in Los Angeles. Friends and relatives had my time all mapped out - Disneyland, Hollywood, and so on - but were disappointed when I turned all of it down. Somehow I had talked them into letting me visit the Jet Propulsion Laboratory, the planetarium at Griffith Park, and the museum at the La Brea tarpits. Disney just didn't seem to have much to offer. And somehow, a few few decades later, I found myself spending time visiting major customers of our company to listen to their problems. Disney was a big customer.
Disney was designing the Town of Celebration and were looking for "cool" technologies. We were interested in it as a test bed and potential showcase. Over the course of about a dozen visits I ran into a good deal of technological and social cluelessness along with smatterings of seriously interesting ideas. The Disney Imagineers were great and through them I met Randy Pausch of CMU who was also asking questions about Celebration. (If you haven't heard about Randy, check out his last lecture. It's the best thing you'll do today.) The executive class wasn't in the same league.
A few projects took flight, but most on their list weren't available or practical (sensing someone's health via their toilet:-). Celebration was supposed to be a model of the New Urbanism movement, which sounds like a good idea on the surface, but you need social glue to make it work and that didn't exist. So a town was developed and Disney exited as political problems surfaced. On the other hand I had a preview of what was to come from an anthropologist who was studying the project. I also learned that Waffle Houses aren't very vegetarian friendly.
A call from an old friend who disappeared to Googleland years ago brought all of this back. He had been with Sidewalk Labs - Google's urban technology arm. Their goal is to somehow improve life using Google technology. It sounded like an underpants gnome affair.
The first project was going to be sited on Toronto's waterfront. In addition to high tech offices there would be residences with Jetsonish features like pneumatic tube trash collection, heated streets to melt snow, autonomous vehicles, and a digital panopticon to measure and project as much as they could about everyone and everything. Some rather intense local opposition developed. Who knew Canadians might worry about digital privacy, data ownership and the monopolistic nature of the design. Opposition increased as it became clear Google would be the main beneficiary until the corona virus appeared giving Google an excuse to exit. (for those interested in an analysis this paper by Teresa Scassa of U Ottawa is excellent.)
For about two decades a few large corporations have been interested in the "smart" city. It's a rich topic to think about. How is information gathered, who owns it, who processes it and who owns the processed information? How does the information interact with people? (I was told Google wanted to predict potential criminality in conjunction with the police). Who defines benefits? Who decides what makes people "happy"
I suspect top down approaches are doomed to failure - modern day versions of the company town where you're always being watched. A more interesting question is what is possible from the ground up and what is possible that isn't data oriented? We're going to see an explosion in sensor technology with a lot of rich companies pushing to exploit opportunities. Thinking deeply about the evolution of cities and suburbs is more important than ever. This place may be interesting as it isn't so top down and its technology is more distributed.
A final comment. My gut feeling is one of the best ways to improve urban life involves removing cars and moving to active and public transportation as much as possible. It's a different use of the term "smart", but I think some Nordics are moving in that direction. Some tech is involved, but it's mostly physical infrastructure, laws, public education. But that's just one person's opinion.
lightning in a bottle
Last week I had my first face to face group meeting since early March. Seven of us set up lawn chairs in a distanced circle on a beautiful lawn. Apart from not being able to hear each other without speaking up and needing something better to draw on, it was wonderful. I could talk about the out of band signals that face ot face conversation has, but something else struck me. Our group tells stories and listens. We have a real dialog - our group is smarter than the smartest individual.
Dialog was one of the terms the social science group I was associated with banned. Many people equate dialog with debate. My favorite way to communicate with small groups (often one other person) is to have a dialog. We tell stories and listen to each other discovering and learning about each other and ourselves along the way. Both of us can be smarter than each of us as individuals. Debate - where one person says something and the other challenges - is the opposite of dialog. It attempts to convince. When people with different strongly held opinions engage in debate both parties are dragged into the mud. Debate fuels emotion and happens to be easy to jump into and highly addictive. It's a form of communication that is easily weaponized with the aid of machine learning to promote engagement and sell advertising.
Social media platforms focus on social comparison, competition, competition, unsupervised debate and so on. Some allow isolated groups where learning and dialog can place, but tools rarely support that and these groups depend on excellent moderation to survive.
Zoom and other conversation tools have a lot of warts, but allow open conversation that can be turned into dialog. They tend to use subscription models. People have speculated on the design of real dialog platforms, but I suspect much of the magic is in the same category of picking the perfect members of a team. My friends tend to be those I can have interesting dialogs with - those who I can learn from. i only hope our conversations are half as useful to them.
There's a special kind of dialog. The face to face meeting I mentioned had little breadth in educational background. We get things done, but I've found a lot of creativity seems to happen after talking to or working with someone who is smart, but in a very different field. The process of learning from them seems to populate and connect parts of your mind that had never connected. Two weeks ago I had a long conversation - a dialog - with someone who is very different. Over the next week new thoughts came almost daily and one gave me insight into something I've been thinking about for over a decade. Lightning in a bottle dialogs. Are there ways to support them? I suspect the answer won't come from technology.
Posted at 01:34 PM in friends, general comments, society and technology | Permalink | Comments (0)
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