Over the years I’ve come to think about products and service in terms of ‘does this improve my life?’ and ‘does this make me happier?' Reflecting on these questions has changed how I look at my relationship with services and things. More recently I’ve asked a few others to take their time and ask similar questions. Rather than sumarize, I’d like to ask a larger group:
‘what product or service has made the largest impact on your life in the past decade?’ It could be a positive or negative impact. Feel free to go into detail and tell a story. I’ll collect the answers and summarize (if you want to be anonymous let me know) and send the results to those who answered.
send them to esc at mac dot com
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