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Is this a company that has lost touch with what it means to its users? They had a service they charged money for and then added another that started out being free. If they thought steaming was important in the future why did they give it away and then effectively start charging for it? Maybe the value of the new service is different in their eyes than their users? How is their new service different and better from the services of their competitors? Suddenly swiching the rules and not having worked this out strikes me as very foolish. Do they understand the problem their customers have hired them to solve and are they solving THAT problem?

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