Over a week ago I reported terrible performance to our cable company - huge packet lossage. They confirmed this and agreed to send out a repair guy on Wednesday. Repair guy came, said ~"you have a large packet loss problem. I need to escalate it to get someone to work on the box outside" - we were told service would return in a day or two.
Today it is still hosed - I call up the company to find they had "fixed" the problem yesterday .. but they still measured huge packet losses. Our neighbors on the service have similar problems.
What fun for about $60 a month. Our option is to us the very slow DSL service which is about $40 a month.
Welcome to great Internet service in 2010...
The funny thing was the cable repair guy on Wednesday told us his service has been out at his home for a long time.
One of my friends has been having issues with his cable connection, too. He did two things that got him some really focused customer service:
1. created a video documenting his support issues and posted it on youtube
2. twitter'd the problem with the company's hashtag and link to the video
His issue got resolved pretty quickly - apparently the VP of customer support (or whatever the title is) watched the video.
Posted by: Bill @Toddler Bike Helmet | February 22, 2010 at 12:14