Sure there are stories of people having problems, but on whole the concept of the store - as a place to learn, play and even hang out - is one that works. I've seen more than a few people working on serious video projects with help from staffers - people who would not be able to afford the machines and high end video editing software. I've seen the same non-customers teach things and make recommendations to real customers. The amount of customer to customer interaction is higher than I've seen in any store.
The description of the Sony flagship as a mausoleum is too kind. At least the staff in a mausoleum is respectful of visitors.
And think about places like the big consumer electronic stores ...
laughable...
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